Please read first: Resolve Fitness earns commission when readers buy from Home Fitness Code through our links. The publisher of this site also runs other websites that earn commission from Home Fitness Code. We have not placed a test order for this article. It is based on Home Fitness Code’s published policies and public review data, checked on 29 September 2026. We have tried to set out the drawbacks as clearly as the positives. This page contains no affiliate links.
Home Fitness Code (homefitnesscode.com) sells walking pads, compact treadmills and exercise bikes online to Irish buyers, often at prices well below high-street retailers. If you have not heard of it before, it is sensible to check who you are buying from. Here is what we found.
The short answer
- Home Fitness Code is an established online retailer with a claimed Trustpilot profile since January 2021 and a 3.7 out of 5 score from about 9,070 reviews.
- Its About page names a Hong Kong company, HongKong Runhongze Limited. Irish orders ship from Germany by DPD or DHL, with free delivery that usually takes 6–7 working days.
- Returns: 30 days for change of mind, but you pay the return postage. It pays for returns of faulty or wrong items.
- The stated warranty is one year. Damage or defects found on delivery should be reported within 96 hours, with photos or video.
- Support is by email only, Monday to Friday, 9am–5pm.
Who is behind Home Fitness Code?
Home Fitness Code’s About page lists HongKong Runhongze Limited with an address in Kowloon, Hong Kong. Its returns policy refers to “HomeFitnessCode Ltd”. The Irish site (ie.homefitnesscode.com) is one of several country sites. We could not find an Irish office or phone number: the contact page gives an email address and a web form.
Delivery
| What | Home Fitness Code’s stated policy |
|---|---|
| Shipped from | Germany |
| Delivery cost to Ireland | Free on all fitness equipment |
| Processing time | 1–2 working days before dispatch |
| Delivery time | About 6–7 working days on average |
| Couriers | DPD and DHL |
| Plug | Listings state a UK plug, the same three-pin type used in Ireland |
Some items ship in more than one parcel. For example, the walking pad and the optional mat arrive separately.
Returns, refunds and warranty
- Change of mind: you can return within 30 days of signing for the goods, but you pay the return shipping. For a 13–26 kg walking pad that can be a real cost, so keep the original box.
- Faulty, damaged or wrong items: Home Fitness Code says it pays the return shipping. It asks for photos or video and may offer a replacement part instead of a return.
- Time limits: its policy asks you to report damage or defects found on delivery within 96 hours.
- Refunds: to the original payment method, within 7 working days of receiving the return.
- Warranty: one year, covering repair or replacement of faulty goods or parts.
Your legal rights still apply. For online purchases you normally have a 14-day cooling-off period from delivery (CCPC). Irish consumer law also gives you rights when goods are faulty, separate from any retailer warranty (CCPC). If a dispute with a trader based outside Ireland cannot be resolved, ECC Ireland may be able to advise.
What public reviews say
On Trustpilot, Home Fitness Code had a TrustScore of 3.7 out of 5 from about 9,070 reviews when we checked. Trustpilot notes that the company invites customers to leave reviews, that it has a paid subscription, and that it had not replied to negative reviews. Trustpilot’s own AI summary says most recent reviewers were “somewhat happy”. Common positives are easy ordering, quick delivery, packaging, simple assembly and quiet running. Opinions on order handling and product quality are described as mixed.
Review platforms do not verify every review, and people with a problem are more likely to post. Treat the score as one signal among several. We do not publish customer reviews ourselves.
Prices and “was” prices
Home Fitness Code often shows a high “was” price next to a much lower selling price, for example €279.99 against €99.99. In our checks since 24 September the selling prices have stayed the same. Judge the price against what similar pads cost elsewhere, not against the “was” figure. Our Black Friday price guide explains the Irish rules on price reductions.
Before you order: a quick checklist
- Check the weight limit, speed and size of the exact model and variant (with or without handrail or mat).
- Pay by credit or debit card, which may give you chargeback protection if something goes wrong.
- Keep the box and packaging until you are happy, because returns must be packaged.
- Inspect the pad on delivery and photograph any damage straight away, given the 96-hour reporting window.
- Keep your order number and all emails, since support is by email only.
Alternatives if you prefer a local retailer
If you would rather buy from a shop with Irish stores: Decathlon states a 2-year warranty on its own-brand W500B (€400) and offers returns on online orders. Elverys sells Body Sculpture walking pads from €199. They cost more for similar specs, but you get store support. Our where to buy guide compares them.
Our view
Home Fitness Code looks like a genuine online retailer with published policies, a long review history and prices that are hard to beat in Ireland. The trade-offs are those of buying from an overseas online seller: email-only support, change-of-mind returns at your own cost, and a short window to report delivery damage. If those suit you, it is a reasonable option. If you value in-store help or a longer warranty, pay more at an Irish retailer.
Frequently asked questions
Is Home Fitness Code a real company?
Yes. Its website names HongKong Runhongze Limited and publishes shipping, returns and warranty policies. It has had a claimed Trustpilot profile since January 2021.
Where does Home Fitness Code ship from?
Orders for Ireland are shipped from Germany by DPD or DHL, according to its shipping page.
How long does Home Fitness Code take to deliver to Ireland?
It states 1–2 working days to process, and about 6–7 working days for delivery.
Can I return a walking pad to Home Fitness Code?
Yes, within 30 days of delivery. You pay the return shipping if you changed your mind; it pays if the item is faulty or wrong.
What warranty does Home Fitness Code give?
One year for repair or replacement of faulty goods or parts, in addition to your statutory rights.
How this guide was made: We did not buy from Home Fitness Code for this article. Information comes from Home Fitness Code’s About, Contact, Shipping and Returns pages and its Trustpilot profile, checked 29 September 2026. Resolve Fitness earns commission from Home Fitness Code on other pages of this site. Read our affiliate disclosure and how we research.